Frequently Asked Questions

Do you ship Internationally?


We do ship to Europe, but not outside due to shipping fees and restrictions. International shipping is based on weight and we cannot ship more than 2kg internationally. If you are after a large size or quantitiy of items, please make two orders.




Do you have a Physical Store?


At the moment, we don't have a physical location. However, we do attend regular markets within the Midlands where you can come for a chat and have a look at anything in particular you are interested in. Follow us on Facebook for up to date notifications for which markets we will be attending.




How long will it take to Process my Order?


Generally on all pre-made items we stock we will process and ship your order within 3 working days. Although processing times vary based on the time of day (or night) you place your order and whether it goes over weekdays or weekends. On our beeswax candles and custom items, they are made to order and can take 1-2 weeks to process. We will always try to process and ship your order as quickly as possible, whilst still maintaining our high standards.




Refunds and Returns?


We offer refunds if an item has been damaged in the post, if the item has not arrived to you within 20 days UK, (international orders up to 40 days) or if you have received the wrong item. We need you to contact us within 14 days of receiving a broken or incorrect item and we often ask for images of the item so we can see what went wrong. We may ask for the item to be returned to us and will either offer an exchange for a replacement item or a refund for the item depending on what we have available.




Do you have any Reviews?


On the website itself we don't have a review section, although we do have lots of reviews on our Etsy store: www.thewitchsheart.etsy.com and on freeindex: https://www.freeindex.co.uk/profile(the-witch-s-heart)_651516.htm




Are there Subscriptions for the Mystery Box?


Currently we do not offer subscriptions for our Monthly Mystery Box. They are all first come first served. In the past we did have a subscription box but found that the flexibility of a monthly box as a single purchase had a better reception for our customers. If you would like to be ready for the box release, they are always made avaiable on the 18th of the month, check our social media for specific release times.




Mystery Box Pricing


The price of the boxes fluctuate depending on the number of items, the size of items and the general cost of putting it all together. Specialist boxes with custom pieces from artists and creators may be a little more expensive, but we try to keep them between £30-£40 depending on the box.




What to expect in a mystery Box?


Each box contents will surround the theme for the month. Inside will be 4-6 witchy items including a crystal that represents meaning for either the theme or the month. Examples of box contents includes: - Altar Kits - Spell Kits - Ritual Tools - Crystals - Herbal Items - Jewellery and so much more. To view previous boxes please view our mystery box page, instagram or other social media.




Mystery Box Returns and Refunds


Mystery Boxes work just like subscription boxes, you accept upon purchase that you do not know the contents of the box and a dislike of box contents is not suitable reason for a refund or return. Refunds or returns are accepted on damaged items, those that have been broken or damaged in the post, or items that are non-functional due to manufactoring errors. For refunds or returns due to damage, non-function or breakage, please contact us within 14 days of arrival with photos of the damaged items. We can then either send out a replacement item or refund you the full or partial cost of the box dependant on the number of damaged items.




How many Mystery Boxes are Available?


Each month there are a small number of mystery boxes available, usually around 30-40 depending on the box each month. Boxes tend to sell out, so if there is a theme you enjoy, once they're sold out, I won't re-stock boxes.




Why is 2kg international shipping so expensive?


Unfortunately, we are unable to ship anything over 2kg internationally (royal mail rule), but our website won't let us remove the 2kg and above option. If you would like a large number of items, please split them into two orders and they will be split into two parcels.




How are Orders Packed?


Depending on the size of the order, it may come packaged in a few ways. For single crystals and single oils your package may come in a padded bag. For anything larger, orders are posted in a cardboard box, with tissue paper and biodegradable starch filler so it's environmentally friendly.




Why Mystery Boxes are Ordered Separately?


Mystery boxes have individual shipping because they are a self contained order. Each mystery box are made up in their own packaging that suits the contents of that months box. We are unable to add additional items into the mystery box and so additional items need to be purchased in a separate order.




Spellwork Disclaimer


All spells are variable, workings are dependant on many factors and their success is dependant. Because of this, although all workings are done by a practicing witch, it is important to note that all spells require munane effort and their manifestation time varies working to working we have to place a discaimer on spelled items so all customers know that the results of a working are dependant on each individual and the manifestation of the working varies.




Where do you Ship to?


Currently we ship to the UK as well as several EU countries, including: - Belgum - Bulgaria - Denmark - Finland - France - Germany - Italy - Malta - Netherlands - Spain - Sweden





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