On orders including candles, processing time is 1-2 weeks before dispatch as we make all candles to order. On orders without candles, we try to ship in 3-5 business days depending on the time of day (or night) you place your order.

Currently we do not; due to many issues with international parcels being delivered we have suspended international shipping for the time being.

Depending on the size of the order, it may come packaged in a few ways. For single oils or fabric poppets your package may come in a padded envelope. For anything larger, orders are posted in a cardboard box, with tissue paper and biodegradable starch filler.

UK orders are dispatched 2nd Class Royal Mail delivery. This does not have a tracking number but is estimated to 3-5 business days to arrive. If a week after notification of dispatch your order hasn't arrived. Please check your local sorting office to see if it has been delivered there. If it has not, please contact us at: thewitchsheart@outlook.com

All our orders are packaged in plain brown boxes, the only display of where the parcel came from, is found in the return address on the back. You can request discreet packaging as required.

Once dispatched we have no control over how long an order can take to arrive. In the UK it is estimated to take 3-5 business days, however high postage times such as during strikes and around Christmas, this can extend delivery times. If your order hasn't arrived within a week, please check your local sorting office, as it may have been sent there.

When ordering it's important to double check your address is complete and correct, incorrect addresses can cause parcels to be shipped back to us. If you have added an incorrect address to your order, or have failed to collect an item from a depot after an attempted delivery, we are happy to send your order again but additional shipping fees are required to re-send the parcel. If you are concerned about an order being returned and it has not yet been delivered, it may be worth checking your local depot to see if it is there.

We offer refunds if an item has been damaged in the post, if the item has not arrived to you within 20 days UK, (international orders up to 40 days) or if you have received the wrong item. We need you to contact us within 14 days of receiving a broken or incorrect item and we often ask for images of the item so we can see what went wrong. We may ask for the item to be returned to us and will either offer an exchange for a replacement item or a refund for the item depending on what we have available. To get in touch, contact us via: thewitchsheart@outlook.com

At the moment, we don't have a physical location, our products are available via the website, or our Etsy store: www.etsy.com/thewitchsheart

We have reviews on our website, see the star tab to the right hand side of the page as well as on our Etsy store: www.etsy.com/thewitchsheart

All spells are variable, workings are dependant on many factors and their success is dependant. Because of this, although all workings are done by a practicing witch, it is important to note that all spells require mundane effort and their manifestation time varies working to working we have to place a disclaimer on spelled items so all customers know that the results of a working are dependant on each individual and the manifestation of the working varies. Legally all items are sold as Curios.

We offer a large range of candles in store and candle safety should always be used with candles, whether they are for aesthetic or ritual use. - Please do not leave burning candles unattended. - Ensure all candles are burned in a secure container, or are fully secured before being burned. - Be sure to trim the wick to 1cm in height before you burn any candle. - Do not burn near flammable objects or fabrics and furnishings. - Keep out of reach of children. - Be sure to snuff out candles, rather than blow. - If using a novena or herbal candle, the herbs can catch on fire, if this happens, snuff out the candle and re-light, just the wick. - Do not let the candle burn down completely, always allow 1cm remaining to avoid burning the surface they are on.

We currently do not offer wholesale on our products. Everything we make is done by hand, in small batches.