Policy

Policy

 

Customer Care


Our customers are the most important thing about our business, without you, we wouldn't still be around and we can't thank you enough for it. If you have any queries, questions or concerns please contact us via our email: thewitchsheart@outlook.com and we will get back to you as soon as we can.

 


Privacy & Safety

Our customers data is very important to us and we do not share it with any third party company.

Candle Safety

 

We offer a large number of candles in store and candle safery should always be used with candles, whether they are for aesthetic or ritual use.

Please do not leave burning candles unattended.

Be sure to trim the wick to 1cm in height before you burn any candles.

Do not burn near flammable objects of fabrics.

Keep out of reach of pets and children.

Be sure to snuff out candles, rather than blow.

If using a herbal candle, the herbs can set alight, snuff out the candle and re-light the wick.

Do not let a candle burn down completely, snuff out the candle with 1-2cm remaining.

Wholesale Inquiries

We currently do not offer wholesale on our handmade items, but we can do large custom orders on request. If you contact us via email: thewitchsheart@outlook.com we can discuss the potential for wholesale on some items, but we do ask that no labels are removed from our items and our branding must remain on all items at all times.

Payment Methods

Currently we only offer Paypal as a payment option, but this is merely a secure checkout, you can use any debit or credit card to pay through paypal and you do not require a Paypal account.

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© 2018 by The Witch's Heart.