Store Policy

Customer Care

Our customers are the most important thing about our business. Without you, we wouldn't be here, doing what we love. If you have any queries or questions check out our F.A.Q section, we also have a YouTube channel for educational witchcraft content. If we still haven't answered your question, send us an email and we will do our best to get back to you as soon as we can: thewitchsheart@outlook.com

Privacy + Safety

Your data is really important to us and we do not share it with any third party.

Candle Safety

We offer a large range of candles in store and candle safety should always be used with candles, whether they are for aesthetic or ritual use.

Please do not leave burning candles unattended.

Be sure to trim the wick to 1cm in height before you burn any candle.

Do not burn near flammable objects or fabrics and furnishings.

Keep out of reach of children.

Be sure to snuff out candles, rather than blow.

If using a novena or herbal candle, the herbs can catch on fire, if this happens, snuff out the candle and re-light, just the wick.

Do not let the candle burn down completely, always allow 1cm remaining to avoid burning the surface they are on.

Wholesale Enquieries

We currently do not offer wholesale on our products. Everything we make is done by hand, in small batches. We can however, do large retail orders on request. If you would like to order large volumes of our products for personal or spellwork use please contact us via email thewitchsheart@outlook.com or via the contact form and we will see what we can arrange.

Payment Methods

On the website we only offer Paypal payments, a Paypal account is not required. We use Paypal to ensure the security of our customers and ourselves as it is a secure system. You can pay via Credit and Debit card through Paypal which is a good option for those who don't already have a Paypal account. 

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© 2020 by The Witch's Heart.